Support

Direct access to development and troubleshooting

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World Class Support

Our support is handled by the same award-winning development team that makes the software, giving you direct access to the source

Extended Reliability

Having maintenance not only gives you troubleshooting help, but carries many benefits, including free version updates and beta access.

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We've got Answers!

Every commercial customer is prioritized in our Answers Support platform, where you can file bugs and ask questions directly to RenderMan and Tractor developers, as well as other customers

Answers

Maintenance Benefits

Priority Support

Our development team will prioritize your concerns, it doesn't matter if you're a single user or a studio, our support team is here to help

Free Updates

For the duration of your support contract, you have access to new versions of RenderMan, including new full releases and dot releases

Open Beta

All our commercial customers have access to open beta upon request. You can test drive new RenderMan tech before it's finalized and improve it.

Additional Benefits

  • Private forums for studios that need added privacy
  • Private FTP access for large projects
  • Developer help for plugin development
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Get your team up to speed with our Official Workshops, bringing certified training to your studio or educational institution. The standard curriculum can be fully customized to meet your specific requirements.

 

 

Onsite Training


We will send certified trainers to your studio or institution to provide training on site, for groups up to 15 people. These exclusive workshops are provided at your location, and at your convenience for minimal disruption.

 
 
 
 
"The workshop brought my RenderMan knowledge to a whole new level. It was the best way to finally learn advanced topics and apply them in our studio pipeline."

-Ernst Janssen Groesbeek, 9to3 Animation

News | Check out a full recap of the Art & Science Fair!