Support FAQ

Commercial customers can use their customer support forum.

If you cannot remember your password for your forum account, you can access the following page to reset your password.

Pixar now uses an entropy based system to determine password strength. There are no strict rules as per number of characters, upper, lower, symbols etc. Randomness and length produce a stronger password. The old methods of using a couple of numbers in place of a character, or using patterns on your keyboard will NOT work. In use we found that expressions work well, like “my cat is a dog”, or “try stochastic sampling”. Using a password manager such as 1Password, or LastPass is highly recommended for generating, and storing your passwords.
Please check out this blog post for info on entropy based password calculations.

To renew an expired license, please contact RenderMan Sales at

To transfer an existing commercial license to another machine, please contact RenderMan Sales at:

If you are having issues licensing RenderMan, you can post your issues on the license forum.

If you are having issues with the renderer, you can report the issue in the RenderMan Pro Server forum.

If you are having issues with the RenderMan for Maya plugin, you can report the issue in the RenderMan Studio forum.

If you are having issues with the RenderMan for Katana plugin, you can report the issue in the RenderMan for Katana forum.

If you are having issues with Tractor, you can report the issue in the Tractor forum.